At The Kukkad, we strive to provide you with the freshest and highest-quality raw chicken, meat, fish, and eggs. However, we understand that there may be rare instances where you are not completely satisfied with your order. This Refund and Return Policy outlines the steps we take to ensure your satisfaction and resolve any issues promptly.
1. Freshness and Quality Guarantee
We take pride in delivering products that meet our strict quality standards. If you receive an item that is not fresh, damaged, or does not meet your expectations, please contact us immediately. We will investigate the issue and provide a resolution as quickly as possible.
2. Eligibility for Refunds or Returns
To be eligible for a refund or return, the following conditions must be met:
- Reporting Time: You must notify us within 2 hours of receiving your order.
- Proof of Issue: Provide clear photos or evidence of the issue (e.g., damaged packaging, spoiled product).
- Original Packaging: The product must be in its original packaging and unused.
3. Non-Eligible Cases
Refunds or returns will not be provided in the following situations:
- If the issue is reported after 2 hours of delivery.
- If the product has been partially or fully consumed.
- If the product was stored improperly after delivery (e.g., not refrigerated).
- If the issue is due to personal preference (e.g., taste, texture) rather than quality or freshness.
4. Refund Process
If your refund request is approved, we will process the refund within 2-3 business days. The refund will be issued to the original payment method used during the purchase. If a replacement is preferred, we will arrange for a new delivery at no additional cost.
5. Return Process
In some cases, we may request the return of the product for quality inspection. If a return is required:
- We will provide instructions for returning the product.
- The cost of return shipping will be covered by The Kukkad.
- Once the returned product is received and inspected, we will process your refund or replacement.
6. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled if they have not yet been processed or shipped. If the order has already been dispatched, cancellation may not be possible, and our standard refund and return policy will apply.
7. Contact Us
For any questions, concerns, or requests related to refunds or returns, please reach out to our customer support team:
The Kukkad
Email: inquiry@thekukkad.com
Phone: +91 (626) 273 7352
Address: BANGALI KOTHI CHOWK DOON UNIVERSITY ROAD Dehra Dun, Uttarakhand, India 248001
We value your trust and are committed to ensuring your complete satisfaction with every order. Thank you for choosing The Kukkad for your fresh and high-quality chicken, meat, fish, and eggs!